Special Orders, Returns, Store Credit & Author Consignment
We are happy to special order a book for you if we do not have it in stock. Special orders that are available from our distributor usually take from a couple of days to a week to come in. You can search for books to order on this website - please note the books found here are both books on the shelves and books at our distributors. If your book is still in print, it should show up in the search. You can also order over the phone at 802.229.0774.
You are obligated to buy a book you special order if it is not part of our regular inventory.
New books and unopened merchandise can be returned for exchange or store credit up to 30 days after purchase. Used books and Remaindered books cannot be returned.
Store credits are issued for returns and for used book purchases. We keep credits on record at the front counter. Credits are good for one year after the last date of use.
We are happy to support local authors through our consignment program and do our best to provide shelf space for your books. If your book is self-published or not readily available through normal book wholesalers (i.e., Baker & Taylor or Ingram), we may offer you the opportunity to sell it at the store on a consignment basis. Our decision is based on inventory, spacing, and the interests of our customers. Terms for consignment are 60/40, i.e., we take a 40% discount on your consignment price. On consignment, the book remains the property of the consignor until sold and Bear Pond Books is not responsible for lost or stolen merchandise. You will need to come into the store to bring copies of your book and fill out an Author Consignment Form. Please be aware that we do not accept or process consignment requests during the month of December. Questions? Call the store at 802-229-0774 and ask for Emma at firstname.lastname@example.org.